Refund Policy

Effective Date: 11/16/2024

At Sweeter Things Bakery, we take pride in delivering high-quality, freshly baked goods that meet your expectations. Your satisfaction is important to us, and we want to ensure you have a great experience. Below is our detailed refund policy:

1. Order Cancellations

Timeframe for Cancellations: Orders can be canceled within 24 hours of placement for a full refund.
Custom Orders: Due to the nature of custom orders (e.g., personalized cakes or decorations), cancellations must be made within 12 hours of placing the order. Custom orders canceled after this timeframe will incur a 50% charge to cover preparation costs.

2. Refund Eligibility

Refunds may be issued under the following circumstances:

Wrong Item Delivered: If you receive an item different from what you ordered, contact us within 48 hours for a replacement or refund.
Damaged Products: If your baked goods arrive damaged due to shipping, please notify us within 24 hours. Include photos of the damaged product and packaging for verification.
Quality Concerns: If you believe the product does not meet our quality standards, reach out within 24 hours of receipt with detailed feedback and photos. We will assess the issue and determine the next steps.

3. Non-Refundable Items

The following are not eligible for refunds:

Change of Mind: Once the order is shipped or delivered, refunds cannot be processed for preferences or taste preferences.
Improper Handling by Customer: Products mishandled, improperly stored, or consumed past the recommended time frame are not eligible for refunds.
Allergen Disclaimer: While we make every effort to accommodate allergen-free requests, cross-contamination is possible. Refunds will not be issued for allergen-related concerns disclosed at the time of purchase.

4. Shipping Delays

We partner with reliable carriers to ensure timely delivery. However, shipping delays caused by unforeseen events (e.g., weather, carrier issues) are beyond our control and do not qualify for refunds.

5. Process for Refunds

Contact Us: Email us at [your email address] or use the contact form on our website. Include your order number and a detailed description of the issue.
Response Time: We aim to respond within 2 business days of your inquiry.
Refund Method: Approved refunds will be processed back to your original payment method within 5-7 business days.

6. Exchanges

In some cases, we may offer an exchange or store credit instead of a refund. This will be determined on a case-by-case basis.

7. Contact Information

If you have any questions about this policy, please contact us at:

Email: [your email address]
Phone: [your phone number]
Website: [website link]

Thank you for choosing Sweeter Things Bakery. We appreciate your business and look forward to serving you!